What Our Clients Are Saying…
Carrie Luxem and the Restaurant HR team have been an exemplary partner for DMK Restaurants. Their recipe of restaurant industry expertise mixed with seasoned professionalism makes Restaurant HR the ideal match for small to medium size restaurant groups. Carrie Luxem, its founder and leader, is a dynamo that truly understands the value of creating value for each of my restaurants based on its unique needs. As a Company that prides itself in its truly exceptional hospitality, training and development of its key people, and out of the box retention —we have found Restaurant HR to be a key to unlocking this treasure.
Most successful restaurant operators realize that finding and retaining quality people is essential to building a prosperous business. Managing, motivating and supporting employees can become a more challenging undertaking than servicing customers. It requires a depth of knowledge and skill set rarely found in most restaurant organizations. At Meatheads we rely on Carrie and Restaurant HR group to provide us with a breadth of services and level of experience and engagement that we would be unable to hire in house. Restaurant HR group is a highly trusted resource in whom we place our confidence allowing us to focus on the execution within our restaurants and taking care of our customers.
I started working with Carrie when I had just one restaurant, but aspirations for many more. She was vital in helping me find the right people and setting up HR systems that assisted us in our ability to grow rapidly. Carrie has always been an honest and trusted advisor and now a friend. The level of energy, knowledge and dedication that comes from the Restaurant HR Group team is amazing. They’re enormously passionate about adding value to the restaurants they support and do remarkable work. I am continually amazed at the high level and quality of work we get from them.
As a franchisee of Dunkin’ Donuts we strive to have all policies, procedures and standards to the highest level we possibly can. Since RHR group joined the Dunkin/Chicagoland Commissary team, we have been able to evolve into a company that has streamlined our HR and payroll processes – allowing us to become more efficient and simplifying the onboarding process. RHR has enabled us to lay the foundation of a solid employee development from training to enhancing our bench strength. Our 30 plus stores throughout the Chicagoland area embrace the knowledge the RHR team has to ensure our stores are being run to the highest standards possible.
Bottleneck Mgmt has been very pleased with our choice of Restaurant HR to help with all of our HR needs. Carrie, Meghan and their team have proven to be extremely knowledgeable and very accessible. There have been many occasions where we have talked very early in the morning and very late at night. They understand our business is not 9-5 and do everything they can to be available when needed. We feel like they are invested in our business with the training programs they offer for our Mgmt teams and willingness to get their hands dirty. For a growing company such as ours, they have been an outstanding and valuable partner.
The Restaurant HR Group, founded and headed by Carrie Luxem, have been “partners” with me for almost a decade now. She and her team of human resources professionals have assisted me in building my company, Roti Mediterranean Grill, from inception as a small dream into a medium-sized fast casual organization with locations now in Chicago, Washington DC and New York City. Carrie and her team have been instrumental in our growth by assisting my team in attracting, resourcing and retaining talent, monitoring governmental regulations, providing payroll and administrative services, and authoring essential policy and employee manuals, among other things. The depth of experience and aptitude that Restaurant HR brings to my company is perfect for the emerging growth company that we are. I highly recommend partnering with Carrie and her company to anyone that aspires to truly take their company to the next level.